Operations Manager

HQNW is a locally woman and veteran owned employment agency serving Western Washington and Oregon. Our purpose is creating opportunities that foster stability and long-term growth in our communities. By providing staffing solutions to local businesses, we help both employees and companies thrive, contributing to the economic strength of the communities we care about.

Our core values: Tenacity. Grit. Passion for People. Service Excellence.

We invest in our team by offering training in sales, leadership, and business acumen. Team members enjoy excellent benefits, including:

• Sales commission
• Two-thirds of company-paid health insurance
• Half-paid dental insurance
• 18 days of PTO 11 paid holidays
• 401(k)
• Mileage reimbursement

Department: Sales & Operations

Reports to: Regional Manager

FLSA Status: hourly plus bonuses. Successful branch managers total compensation is in six figure range.

Position Summary

The Branch Manager is responsible for leading the branch to success by driving sales, delivering exceptional customer service, and ensuring smooth daily operations. This role includes significatnt time developing business, building client relationships, and hitting sales metrics. The remainder involves managing branch operations and supervising a small, high-performing team.

This is a supervisory position with high visibility, impact, and earning potential.

What You’ll Do

Operations & Service Delivery (40%)

• Ensure temporary employees are recruited, dispatched, and supported with clear expectations.
• Oversee payroll, invoicing, billing adjustments, and collections.
• Maintain compliance with company policies, safety standards, and legal requirements.
• Handle unemployment claims, workers’ compensation, and HR-related issues as needed.
• Seek ways to streamline processes for operational efficiency and service excellence.

Sales & Business Development (40%)

• Prospect, qualify, and close new client business.
• Build strong, long-term client relationships through regular visits and solution-oriented service.
• Grow existing accounts by identifying up-sell and cross-sell opportunities.
• Execute branch sales strategy, manage KPIs, and deliver consistent revenue results.

Leadership & Team Development (20%)

• Lead, develop, and motivate branch staff to achieve sales and operational goals.
• Train and coach employees, fostering a results-driven, supportive team culture.
• Model the HQNW core values in daily leadership and decision-making.

What We’re Looking For

• Education: College degree preferred.
• Experience:
  
  • 3 years in business, leadership, or operational management roles.
  • Systems and operational operational improvement.
• Skills:
  
  • Strong sales drive and fearless business development mindset.
  • Excellent communication, relationship-building, and negotiation skills.
  • Organizational and time management excellence.
  • Ability to lead under pressure and drive results with accountability.
• Other Requirements:
  
  • Clean background check.
  • Reliable transportation

Why Join Us?

At HireQuest NW, your success is our success. This isn’t just a branch management role, it’s an opportunity to
lead and make a measurable impact in your community. Our top branch managers enjoy six-figure total compensation, ongoing training, and the chance to grow with a company that values people and performance equally. We have room advancement in our northern division in operational roles specifically.

Ready to lead with sales, service, and impact?

Apply today and grow your career with HireQuest NW.