What are the responsibilities and job description for the Patient Support Advocate position at Hiregy?
Job ID 23522 - Patient Support Advocate
Location: Lakeland, FL 33810 - This position is onsite
Pay: $17.50 to $20.50 depending on experience, licensure and skill set
$17.50 - Basic skills required
$19.00- License FL RPhT required
$20.50 - Exceptional skills, License and Bilingual required
Type: Contract to hire
Training schedule:
Training will be the first two weeks, onsite, Monday to Friday 9am to 5:30pm, then go onto
assigned shift.
Schedule:
2- Monday to Friday: 10:30 to 7pm
1- Monday to Friday: 11am to 7:30pm
2- Monday to Friday: 11:30am to 8pm
Start date: Aug 10, 2026
Job description
- Assist patients with enrollment into free medication assistance programs by reviewing applications, verifying eligibility, and determining qualification based on Federal Poverty Level (FPL) guidelines.
- Communicate with patients, healthcare providers, and internal teams regarding application status, benefit verification, medication support, and required documentation.
- Manage a high-volume caseload while providing timely follow-up on application decisions, case updates, and ongoing patient support.
- Maintain accurate documentation within internal systems and application status portals while ensuring compliance with program guidelines and healthcare regulations.
- Deliver compassionate customer service by helping patients navigate specialty medication programs, resolving issues efficiently, and supporting access to therapy.
Nice to have:
- Previous specialty pharmacy experience
- Bilingual: Spanish/English
- Florida Registered Pharmacy Technician license, in good standing
- Medicare programs, Medicare Savings Programs, Medicare Extra Help
Requirements:
- Must have healthcare, medical, claims, insurance/preauthorization or any pharmacy related experience (2 years preferred)
- Knowledge of co-pays, deductibles, prior authorizations
- High school diploma or equivalent
- Background check required
- Drug screening required
- Employment verification required
- Education verification required
Salary : $18 - $21