What are the responsibilities and job description for the Desktop Services Technician position at Hired by Matrix, Inc?
At-a-Glance:
Are you ready to build your career by joining a global hospitality company? If so, our client is hiring a
Desktop Services Technician.
Position Type:
If you think you'd be a good match, submit your resume and reach out to Prakash at 862-895-5283 to learn more.
Are you ready to build your career by joining a global hospitality company? If so, our client is hiring a
Desktop Services Technician.
Position Type:
- Contract
- On-Site
- Associate degree or equivalent experience.
- A /Microsoft, or other relevant technical certifications - Preferred.
- ITIL Foundations - Preferred.
- Apple Certified Support Professional - Preferred.
- Excellent Technical acumen on Desktop and/or Application technologies.
- Excellent interpersonal, written and oral communication skills.
- Basic understanding of information technology security principles.
- Basic understanding of ITIL / ITSM processes and procedures.
- Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop).
- 2 years’ experience within the Information Technology field.
- Experience with Mobile Device Management (MDM) platforms such as MobileIron and Jamf.
- Providing technical support to corporate and remote locations for computers, mobile devices, peripherals, and applications.
- Successful completion of Desktop related projects under supervision.
- Monitor the internal ticket systems and complete basic support requests for PC build and deployments.
- Perform installs, moves, adds and changes (IMAC) to meet customer needs.
- Provide support and respond to queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement.
- Support the in-house Desktop Services team with basic requests (i.e., replacing cables, setting up projectors, moving computers, etc.
- Complete any other tasks as requested by the team supervisor or senior member of staff.
If you think you'd be a good match, submit your resume and reach out to Prakash at 862-895-5283 to learn more.
Salary : $26 - $27
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