What are the responsibilities and job description for the Customer Experience Specialist position at Hired by Matrix, Inc?
At-a-Glance:
Are you ready to build your career by joining a global chemical company? If so, our client is hiring a Customer Experience Specialist.
Position Type:
If you think you'd be a good match, submit your resume and reach out to Shweta at (862) 895-5570 to learn more.
#HbM6349
Are you ready to build your career by joining a global chemical company? If so, our client is hiring a Customer Experience Specialist.
Position Type:
- Contract
- On-Site
- Must be proficient in the use of Medallia, Qualtrics or other VOC & Experience management software.
- 2-5 years’ experience in customer/market research roles utilizing deep experienced-based knowledge of a wide variety of qualitative and quantitative research methodologies.
- Must have experience in construction and deployment of statistically relevant surveys through the platforms and extraction of results.
- Experience in compiling data for insights into final reporting format this may include excel, ppt and up to Power BI proficiency.
- Experience using design platforms like Canva, InDesign, etc to build onboarding and training documents is preferred.
- Knowledge of Power BI and Microsoft suite of tools required.
- Must have experience in working with cross functional teams.
- Must be Customer Obsessed, passionate about customer centricity and naturally curious.
- Possess Bachelor’s degree in business, marketing or other customer focused discipline.
- Excellent verbal and written communication skills a must.
- Construct and execute surveys as needed to collect relevant and actionable customer insights and quantitative data.
- Work with business partners to identify knowledge gaps in customer intelligence.
- Develop relevant KPI’s to measure impacts to demonstrate clear link-to-value of insights generated.
- Demonstrate performance of customer Insights based initiatives through use of dashboards, scorecards or other timely communications.
- Intersect Customer insights with other data (Market, Competitor) to contextualize and add higher value to insights using business analytics methodology.
- Responsible for content curation and metadata management to ensure accessibility and aggregation of customer knowledge and insights.
- Responsible for creating communications tools and training documents (letters, presentation files, training How-to guides & FAQs) in support of Salesforce training.
If you think you'd be a good match, submit your resume and reach out to Shweta at (862) 895-5570 to learn more.
#HbM6349
Salary : $30 - $33
