What are the responsibilities and job description for the Collector (Spanish Speaking) position at Hired by Matrix, Inc?
At-a-Glance:
Are you ready to build your career by joining an international automotive company. If so, our client is hiring a Collector (Spanish Speaking).
Position Type:
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Bharat at (862) 658-6248 to learn more.
#HbM6349
Are you ready to build your career by joining an international automotive company. If so, our client is hiring a Collector (Spanish Speaking).
Position Type:
- Contract
- Hybrid: (WFH one day a week)
- Fluent in speaking Spanish and proficient in Reading and Writing, required
- Auto finance or collections experience preferred
- Strong verbal and written communication skills
- Excellent phone presence with experience handling inbound and outbound customer calls
- Proficient data entry skills with a high level of accuracy and attention to detail
- Working knowledge of Microsoft Outlook
- Ability to navigate multiple systems while maintaining service quality
- Strong time management and organizational skills to meet service level expectations in a call center environment
- Monitor and manage early-stage delinquency accounts via Outbound interactions to prevent progression into higher risk stages.
- Communicate with customers to clarify balances, resolve issues, and encourage timely payment.
- Support collection efforts on higher delinquency or escalated accounts when required.
- Conduct contract analysis to validate terms, identify discrepancies, and support accurate collections decisions.
- Perform comprehensive reviews in our account systems, including validating payment activity, reviewing insurance and banking details, updating customer information, generating payoff quotes, and assessing charges related to past due balances.
- Collaborate with internal and external teams to validate account information and maintain accurate documentation
- Ensure adherence to company policies, procedures, and compliance standards
- Meet departmental service level expectations for call handling, response times, and quality standards
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Bharat at (862) 658-6248 to learn more.
#HbM6349
Salary : $29