Vice President of Center Performance

Department: Administration

Reports To: CEO/Owner

FLSA Status: Exempt

Position Purpose

The Vice President of Center Performance provides strategic and operational leadership across all childcare center locations. This role ensures high-quality program delivery, regulatory compliance, operational excellence, and a family-centered experience. The VP coaches and develops regional, education, compliance and site directors, strengthens organizational culture, and drives continuous improvement in alignment with the company's mission, values, and long-term growth strategy. This position is a member of the Leadership Team.

Essential Responsibilities

Licensing, Compliance & Operational Oversight

• Ensure all centers consistently meet or exceed state licensing standards, accreditation requirements, and internal policies.
• Monitor compliance systems, conduct site audits, and address deficiencies with action plans.
• Oversee daily operational performance across all locations.
• Develop and maintain operational procedures, site task calendars, and standard operating guidelines.
  
  

Leadership, Coaching & Team Development

• Supervise Regional or Site Directors, providing ongoing coaching and evaluation.
• Implement leadership development frameworks that empower managers.
• Conduct regular management meetings to ensure communication of organizational expectations.
• Foster a positive organizational culture rooted in learning and accountability.
  
  

Financial & Business Management

• Oversee operational budgeting, staffing models, and spending controls.
• Review and approve center expenditures.
• Monitor enrollment trends, classroom utilization, payroll percent and performance metrics.
• Ensure compliance with funding, grants, and subsidy program requirements.
  
  

Education and Inclusion

• Negotiate and execute EPK and UPK contracts and budgets.
• Ensure effective and consistent implementation of curriculum at all centers.
• Oversee participation in Universal Childcare pilot program.
  
  

Family & Community Engagement

• Serve as a key ambassador of the organization within the community.
• Ensure high standards of family communication and customer service.
• Build and maintain relationships with community partners.
• Represent the organization at events, meetings, and professional associations.
  
  

Organizational Growth & Integration

• Lead operational onboarding of new centers, including licensing transitions and systems alignment.
• Identify opportunities to increase efficiency and quality.
• Support strategic planning and organizational initiatives.
  
  

Communication & Documentation

• Maintain regular communication with the CEO, leadership team, staff, and families.
• Produce reports, operational updates, and regulatory materials.
• Ensure effective information flow across teams.
  
  

Qualifications

Education

• Bachelor’s degree in Human Services, Early Childhood, Business Administration, Education, or related field required.
• Master’s degree preferred.
• Ongoing professional development in early childhood and regulatory practices.
  
  

Experience

• Minimum 5 years of supervisory and operational leadership experience, preferably in multi-site childcare or human services.
• Demonstrated success managing teams, budgets, and large-scale operations.
  
  

Knowledge & Skills

• Strong understanding of early childhood education, state licensing, accreditation standards, and childcare operations.
• Proven leadership and people-management skills.
• Excellent written and verbal communication abilities.
• Strong problem-solving and crisis-management skills.
• Ability to build positive relationships with families, staff, and partners.
• Proficiency in operational and administrative software systems, specifically M365.
  
  

Physical & Mental Requirements

• Ability to travel between locations regularly.
• Ability to act effectively in emergency situations.
• Strong organizational and multitasking abilities.
• Reasonable accommodations may be made for individuals with disabilities.
  
  

Equal Opportunity Statement

This organization is an Equal Opportunity Employer and is committed to providing an inclusive and diverse workplace.

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