Customer Success Coordinator

Hire Truckers by Craddock Holdings is a rapidly growing technology and marketing company, based in Austin, TX.  We are AI Native, and build products based on real world needs for enterprise clients.  We serve with the largest fleets in North America.

This role is responsible for executing structured client success processes that drive consistent delivery, clear communication, and reliable outcomes. The focus is on organizing data, coordinating workflows, and ensuring accuracy across all client interactions; not reactive task management.

Success in this role comes from someone who can think systematically, operate within defined priorities, and bring clarity, structure, and completion to complex client workflows.

1. Client Communication & Reporting

• Translate client data and activity into clear, accurate updates and reports
• Paraphrase and refine reporting to ensure clarity and usability
• Ensure all communication is fact-checked, properly structured, and aligned to objectives
• Clarify details and eliminate ambiguity in both internal and client-facing materials

2. Data Review & Accuracy Management

• Review performance data and identify inconsistencies or gaps
• Edit and validate details across reports, dashboards, and systems
• Use proper terminology and ensure consistency across all outputs
• Focus efforts on highest-probability actions that improve accuracy and clarity

3. Process & System Execution

• Execute structured workflows with clear priorities and defined steps
• Create and maintain organized documentation, procedures, and materials
• Coordinate tasks across teams to ensure work progresses in sequence
• Bring work to closure with minimal breakdowns or loose ends

4. Workflow Coordination & Organization 

• Coordinate needs across client success, marketing, and operations
• Organize information into clear categories, systems, and processes
• Track logistics and timelines through structured planning and visibility
• Integrate past performance, current activity, and future priorities into execution

5. Adaptation & Continuous Improvement 

• Respond to challenges with practical, structured solutions
• Adjust timelines and priorities while maintaining overall alignment
• Participate in testing new approaches and improving workflows
• Balance new ideas with proven systems to reduce risk and maintain consistency

• Works best in structured environments with clear expectations and defined workflows
• Prioritizes organization, accuracy, and follow-through over reactive execution
• Relies on data, patterns, and documented processes to guide decisions
• Communicates through clear summaries, rewritten materials, and structured outputs
• Balances consistency with the ability to adapt when conditions change

• Consistent, accurate client communication and reporting
• Well-organized workflows with clear priorities and minimal breakdowns
• Improved data integrity across systems and deliverables
• Faster turnaround with fewer errors or rework
• Strong coordination across teams with clear visibility into work in progress

• Highly detail-oriented with strong fact-checking instincts
• Process-driven with the ability to organize and systematize work
• Clear and precise communicator, especially in written formats
• Able to navigate ambiguity while maintaining structure and priorities
• Proactive in identifying issues and driving work to completion

• This role is best suited for someone who thrives on:
• Structure over ambiguity
• Accuracy over speed (while still maintaining pace)
• Planning and organization over reactive execution
• Consistency over constant change
• Clear systems with room for thoughtful improvement

Tools

• We are AI Native, Using Claude CoWork or similar LLM. Models and tools reference company processes, and policies.
• CRM - SalesForce or Similar
• Task Management - ClickUp or Similar