Customer Service Associate

Are you a people person who loves helping others and thrives in a fast-paced environment? We're looking for motivated, enthusiastic individuals to join our team at Valley Fair Mall in Santa Clara. Prior optical experience is not required, but candidates with a background in optics, retail eyewear, or vision care will be given strong consideration.

Responsibilities

Greet and assist customers in a warm, professional manner from the moment they walk in. Help customers select frames and lenses based on their lifestyle, preferences, and visual needs. Provide style recommendations and educate customers on lens options, care, and maintenance. Perform basic frame adjustments and fittings to ensure a comfortable, precise fit. Process orders and transactions accurately through our POS system. Handle customer concerns with honesty, integrity, and a focus on resolution. Maintain a clean, organized, and welcoming sales floor. Assist with inventory management and backstock organization. Support eyewear production to ensure orders are fulfilled quickly and accurately.

Qualifications

Prior optical or eyewear experience preferred but not required. Strong communication skills with a genuine ability to connect with people. Professional, positive attitude in every customer interaction. Ability to stay organized and manage priorities in a high-traffic environment. Comfortable standing and moving throughout your shift. Flexible availability including evenings, weekends, and holidays.

What We Offer

Paid on-the-job training across all store functions including retail sales and optical lab. Quarterly performance reviews with raise opportunities. Company support for ABO certification as you advance. A team-focused, high-energy work culture. Training on the latest trends in eyewear technology and style.