What are the responsibilities and job description for the Branch Operations Supervisor position at Hire Score LLC?
About the Client
A confidential client in the manufacturing, aerospace, and government supply chain sector is seeking a Branch Operations Supervisor to support a fast‑moving, highly regulated environment. The organization provides engineered packaging, supply chain coordination, and operational support for complex customer programs.
About the Role
The Branch Operations Supervisor leads the branch's Sales Support/Order Management team and oversees order flow from entry through billing and payment. This role serves as the branch’s primary escalation point and works closely with Sales, Operations, Engineering, Manufacturing, and Project Management to ensure customer and internal requirements are met with accuracy and urgency. The ideal candidate is organized, proactive, and comfortable improving processes in a growing environment.
Work Model
Hybrid: In office Monday–Thursday; remote on Fridays.
Key Responsibilities
• Lead and develop a 3‑person Sales Support / Order Management team
• Oversee order entry, billing, collections, and workflow accuracy
• Manage office bills, facility allocations, credit card purchasing, and payroll allocations
• Serve as ERP (Epicor) training lead and process improvement driver
• Support documentation, reporting, and customer portal submissions
• Collaborate cross‑functionally with Sales, Ops, Engineering, Manufacturing, and PMs
Required Qualifications
• Experience managing a sales support/order management team
• People‑management experience
• ERP experience
• Associate degree and 2 years of experience
• Proficiency in Word, Excel, Outlook, and collaboration tools
Preferred Qualifications
• Bachelor’s degree
• Bilingual English/Spanish
• Experience in manufacturing, aerospace, or government/military environments
• Familiarity with AS9100
• Accounting or bookkeeping exposure
Compensation
$80,000–$95,000 base salary
Salary : $80,000 - $95,000