Senior Call Center Representative, E Hartford, CT

Job SummarySenior Call Center Representative, E Hartford, CT, onsite (no remote offered)Pay: $21 per hour, paid weeklyTraining: 6 weeks, paid trainingFull-time, Contract 6 months with the potential to be extended or become permanent.Hours: Mon to Fri 830am - 5pmThe OpportunityYou’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. Hire Evolution Consulting promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business.ResponsibilitiesManage sensitive inbound calls to ensure customer satisfaction.Provides a patient, compassionate and understanding persona.Achieve and exceed monthly performance targets and KPIs.Provide accurate information and solutions to customer inquiries.Participate in training sessions for professional development.Document customer interactions and maintain detailed records.Maintain a positive and professional demeanor in all interactions.Collaborate with team members to improve service delivery.Identify opportunities for upselling and cross-selling products.Utilize CRM software to track customer interactions, dual monitors and follow-ups.Provide feedback to management on customer trends and issues.Adapt to changes in policies and procedures as needed.Experience/QualificationsAt least 6 months of call center experience or an Associate's degree or higher.Strong communication skills, both verbal and written, to engage with customers.Ability to meet and exceed performance targets consistently in a fast-paced setting.Proven experience in a call center environment, preferably in customer service roles.Willingness to participate in ongoing training and professional development opportunities.Familiarity with CRM software to manage customer interactions effectively.Strong problem-solving skills to provide effective solutions to customer inquiries.Demonstrated ability to work collaboratively within a team environment.Adaptability to changes in policies and procedures with a positive attitude.Detail-oriented approach to documenting customer interactions and maintaining records.What's in it for you? (Salary, Commissions & Benefits)Enjoy a collaborative work environment at our on-site location in East Hartford, CT, where teamwork thrives.

Salary : $21