Account Manager

Hipbone Marketing is the premier marketing agency for resale retail brands across the US and Canada. 

Currently we represent around 100 stores, across 4 brands, in 16 states and 2 provinces. As our list of stores grows, as does our need for exceptional Account Managers. These team members are the lifeblood of our business and we need more of them to ensure we’re able to keep delivering our robust list of services without compromising quality.

We’re looking for a driven, hard-working, top-performing professionals to join our team. 

The primary responsibility of the person in this role will be cultivating and retaining meaningful relationships with Hipbone’s valued Partners (i.e. clients).

Additional responsibilities include:

• Work with senior management to deploy hundreds of unique marketing assets each month with exceptional quality.
• Create, pitch and deploy suggested schedule of events for each store.
• Contribute to the development of new campaigns and big-picture strategies for agency and Partners.
• Collect, file and update Partner data, call notes and operational changes.
• Facilitate clear and consistent communication between agency departments to ensure project timelines are met.
• Copywriting for digital marketing deliverables.
• Social media content scheduling through multiple 3rd party platforms and Meta.
• Email campaign creation, reporting and automation.
• Text message marketing strategy, campaigns and optimization.
• Website management.
• Schedule and lead monthly phone calls with each Partner.
• Troubleshoot Partner in-store operation issues with senior management.
• Track Partner participation and details for events, programs, campaigns, and custom requests.
• Request and record Partner sales data.
• Provide timely responses to questions, reviews and engagement via store social media accounts.
• Adapt to ever-evolving industry trends through consistent learning and research.

Requirements:

• Evening and weekend time required for social media monitoring.
• Excellent written and verbal communication skills.
• Ability to contribute expertise from past experience, find answers when experience isn't adequate and ask for help when that's the best alternative.
• Can deftly deploy "there", "their" and "they're" in proper context.
• Stickler for accuracy and detail.
• Commitment to our company and our partners is potentially more valuable than experience, skills and degrees. If you want to work here, send us your elevator pitch for why we should hire you. 

Bonus Points awarded if you possess any of the following:

• Advanced Microsoft Excel skills.
• Proven track record of longevity in the workplace.
• Experience working on a team, managing multiple high priority projects or accounts simultaneously.
• Flexible mindset and willingness to pick up extra work when necessary to support fellow team members and ever-expanding business model.
• Retail sales experience. 

Education: 

• Bachelor's degree in marketing, communications, public relations, media, writing or other relevant area. 

Experience:

• Marketing: 1 year (Preferred)

Schedule:

• Full-time
• 8 hour shift
• 9a-5p, Monday - Friday
• Remote work days on Friday
• Some nights and weekend time required

NOTE: This is a full-time position on a team. Business Consultants looking to provide services to our company will not be considered.

Work Location: In person

Salary:

•  $42,500 / year

Benefits:

• Health, Dental and Vision Insurance
• Paid time off
• Flexible schedules
• Remote work day on Friday
• Employee discount at local resale stores listed below: 

Once Upon a Child Ballwin, MO

Once Upon a Child St. Peters, MO

Once Upon a Child Bridgeton, MO

Once Upon a Child Columbia, MO

Plato’s Closet Manchester, MO

Plato’s Closet South County, MO