What are the responsibilities and job description for the Logistics Assistant Manager, Export & Import (Bilingual in English & Korean - Norwood, NJ) position at Hiossen?
Key Responsibilities
- Prepare and manage import/export and customs documents including Commercial Invoice, Packing List, Certificate of Origin, and related documentation
- Coordinate forwarders and carriers (UPS/FedEx/DHL and freight forwarders); manage inbound and outbound shipping schedules
- Handle import and export requests from overseas affiliates and HQ; proactively share shipment status updates
- Process customs clearance for inbound and outbound cargo; resolve issues such as short/wrong shipments, returns, and re-exports
- Manage orders, inventory, and product listings in the ERP system
- Investigate customs delays and drive preventive corrective actions
Qualifications
- Fluent Korean (native level) and business-level English required — daily communication with Korea HQ/affiliates and U.S. operations
- Minimum 3 years of experience in logistics, trade, or import/export operations
- Strong attention to detail and document accuracy; reliable follow-through on open issues
- Proficiency with ERP systems and Microsoft Office Suite (Excel)
- Experience at a package-forwarding service or Korean-affiliated forwarding/logistics company preferred
- Hands-on experience with import/export and customs documentation preferred
Who You Are
- A fast, courteous communicator who updates counterparts on progress before they have to ask
- Detail-oriented and accountable — gets it right, and follows an issue through to root cause
- Puts customer and partner satisfaction first
Compensation & Benefits
- Base Salary: 70K-80K
- Medical, Dental & Vision Insurance coverage for you and your family
- Life Insurance & AD&D: Basic Life Insurance and AD&D, 100% company-sponsored
- Disability Insurance: Short-term and long-term disability, 100% company-sponsored
- 401(k) Plan: Company match up to 5% of salary
- Paid Time Off: 15 days in the first year (6 vacation 9 sick days), increasing to 20 days from the second year
- Birthday PTO: One paid day off on your birthday
- Paid Holidays: 11 paid holidays per year
About Hiossen
Hiossen, established by its parent company Osstem in 2006 in Pennsylvania, USA, saw its evolution into Hiossen Implant by 2007 in NJ. Through innovative technology and a steadfast commitment to superior implant products, Hiossen has emerged as one of the leading global manufacturers of dental implants and equipment. Hiossen, Inc. and our global affiliates collectively have approximately 4,500 employees worldwide, operating in more than 40 countries and a sales distribution presence in more than 70 countries.