Inside Sales & Customer Account Coordinator

Position Summary

We are seeking a highly organized, detail-oriented and customer-focused Inside Sales & Customer Account Coordinator to support our sales team and manage the day-to-day needs of our customers.

This position will serve as a primary point of contact between customers, sales, production/shipping and accounting. The individual will be responsible for managing customer orders from initial quote through shipment, invoicing and payment while providing a high level of customer service.

The ideal candidate is comfortable working in a fast-paced manufacturing environment, communicates well with both customers and internal departments, and can manage multiple priorities while maintaining accuracy and attention to detail.

Primary Responsibilities

Sales Order Management

• Receive and process customer purchase orders.
• Enter sales orders accurately and timely into the company's ERP/accounting system.
• Verify pricing, quantities, specifications, delivery requirements and other order details.
• Maintain accurate customer, pricing and order information.
• Monitor open orders and proactively address potential issues or delays.

Quoting & Estimating

• Prepare customer quotes and pricing using established pricing models and guidelines.
• Review product specifications and customer requirements to ensure accurate quotations.
• Coordinate with sales, purchasing, production and management when additional information is needed to complete an estimate.
• Maintain quote records and follow up on outstanding quotations as needed.
• Assist the sales team with pricing updates and customer proposals.

Customer Service & Account Management

• Serve as a primary day-to-day contact for assigned customer accounts.
• Respond promptly and professionally to customer questions regarding pricing, orders, deliveries, invoices and account status.
• Build strong relationships with customers and provide proactive communication regarding their orders.
• Research and resolve order, pricing, shipping and billing discrepancies.
• Support outside sales personnel with customer account information and administrative needs.

Shipping & Production Coordination

• Communicate daily with shipping and production personnel regarding customer requirements and delivery schedules.
• Coordinate requested ship dates and communicate changes or delays to customers.
• Monitor open orders to help ensure on-time delivery.
• Assist in resolving freight, delivery and shipping-related issues.
• Provide customers and sales personnel with order and shipment status updates.

Invoicing & Accounts Receivable

• Generate and distribute customer invoices accurately and timely.
• Review invoices for pricing, quantity and shipping accuracy.
• Monitor assigned customer accounts and outstanding receivables.
• Contact customers regarding past-due invoices and obtain payment status.
• Maintain professional and consistent collection follow-up.
• Research payment discrepancies, short payments, credits and invoice disputes.
• Coordinate with management/accounting regarding delinquent accounts or credit issues.

Qualifications

• High school diploma or equivalent required
• 2–5 years of experience in inside sales, customer service, project management, sales administration, order management, accounts receivable or a related role preferred.
• Experience in manufacturing, lumber, packaging, building materials or another industrial environment is a plus.
• Experience working with ERP/accounting systems preferred.
• Strong Microsoft Excel, Outlook and general computer skills.
• Strong mathematical skills and ability to work comfortably with pricing, margins, quantities and product specifications.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Professional and confident communicating with customers regarding past-due accounts.
• Ability to work effectively with sales, production, shipping and accounting personnel.

Key Characteristics for Success

The successful candidate will be:

• Customer-focused and responsive.
• Highly organized and detail-oriented.
• Comfortable working with numbers and pricing.
• Able to communicate professionally with customers.
• Proactive rather than reactive.
• Capable of following an order from quote through final payment.
• Comfortable holding customers accountable for past-due balances while maintaining positive relationships.
• Able to work independently while functioning as part of a larger sales and operations team.

Compensation

Target Base Salary: $55,000–$65,000 annually, depending on experience

Benefits and additional compensation commensurate with company policy and experience.

Schedule

Full-time, Monday through Friday.

This is a remote/hybrid position requiring regular interaction with sales, production, shipping, accounting and management.

Pay: $55,000.00 - $65,000.00 per year

Work Location: Hybrid remote in La Porte, TX 77571

Salary : $55,000 - $65,000