What are the responsibilities and job description for the Quick Lane Service Advisor position at Hines Park Lincoln?
At Quick Lane of Canton, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Quick Lane of Canton is looking to add a Service Advisor to our team who is organized, responsive, and strives to give their clients the best possible experience. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
What We Offer
- Medical insurance
- Dental and vision insurance
- Paid vacation time
- 401(k) plan with employer match
- Growth opportunities
- Family owned and operated
- Team environment
- Employee pricing on vehicles, services and parts
- Ensure that customers receive prompt, courteous, transparent and effective service
- Write accurate repair orders and get all clients approval before beginning work on their vehicles
- Take ownership of the customer's experience
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Satisfaction at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Basic knowledge of how a vehicle works
- Previous experience as a Service Advisor is preferred, Ford or Lincoln experience is a plus!
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license