What are the responsibilities and job description for the Support Services Clerk – Adult CSU position at Hinds Behavioral Health Services?
Job Summary: The CSU Support Services Clerk performs general clerical duties, including answering incoming phone calls, typing, receptionist duties, and other duties as assigned. Other duties include, but are not limited to, creating client admission charts, inputting data into the EHR system, completing prior authorizations, scheduling Concurrent Reviews, and preparing daily reports. Reports to the Coordinator of the Crisis Stabilization Unit.
Qualifications: A high school diploma or equivalent is required; a bachelor’s degree in behavioral health, social services, or a related field is preferred. Prior training or experience in a mental health or healthcare setting is also preferred. The ideal candidate will demonstrate proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), strong organizational and recordkeeping skills, and the ability to maintain accurate filing systems and logs. Excellent written and verbal communication skills are essential, along with the ability to schedule appointments, manage multiple priorities, and provide professional customer service by telephone and in person. The employee must demonstrate the ability to recognize and respond appropriately to each consumer’s individual needs based on medical condition, age group (infant, pediatric, adolescent, adult, and geriatric), limitations, and treatment plan. Work is primarily sedentary, with occasional standing, walking, lifting, and movement of supplies or equipment. This position has been determined to have an occasional or very low risk of occupational exposure to blood-borne pathogens in accordance with OSHA standards.