What are the responsibilities and job description for the Sales Representative Inbound position at Hilton?
***This role is based at our corporate office in Dallas, TX***
Exceptional Hospitality Starts with You
This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As a Sales Representative Inbound, you will support the team responsible for providing a differentiated selling platform for Hilton's diverse portfolio of brands by being motivated to grow market share. On the Hilton Direct team reporting to the Senior Manager, you will handle inbound customer inquiries and be responsible for qualification and closing sales. You will also follow up with customers to drive revenue and market share growth.
What you'll do during a typical day:
- Be the first point of contact to support client group needs across multiple channels (1800 phone lines, email, request for proposal platforms).
- Provide customized solutions to drive business into Hilton's 9000 hotels worldwide by direct sales or collaborating with hotel partners.
- Build meaningful and personalized partnerships to provide unlimited value to our clients while offering consultative hotel solutions.
- Follow the sales process to achieve revenue objectives.
- Ensure all data input into Salesforce (CRM), is complete and accurate.
- Respond to all correspondence promptly.
How you'll collaborate with others:
- Collaborate with Hilton Worldwide Sales Specialists and other valuable partners to provide total client solutions.
- Partner with hotels to ensure complete alignment and active engagement.
- Cross-functional collaboration to create efficiencies in the process.
Deliverables you'll take ownership of:
- Understand current product offerings, including all brands.
- Increase revenue and grow market share for the enterprise.
- Engage in our #ONETeam Culture
- Be curious and bring innovative ideas on how Hilton remains the World's Best Workplace.
What It Takes to Make the Stay
You have these minimum qualifications:
- One (1) year of professional experience in sales
- Six (6) months of hotel on or off-property experience
- In-depth knowledge of the hospitality and/or group travel industry
- Proficiency in Microsoft Outlook, Word, and Excel
- Work hybrid schedule in Dallas office
- Travel - up to 5%
It would be useful if you have:
- BA/BS Bachelor's Degree
- One (1) year of hotel on or off-property experience in a sales support or sales role
- Knowledge in Delphi, Salesforce, or similar property sales management system
- Experience using Amazon Connect or other phone queue platforms
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
Salary : $40