What are the responsibilities and job description for the Guest Service Agent Front Desk (PM/Overnight) - The Bankers Alley Hotel, Tapestry Collection by Hilton position at Hilton?
“Own the Night at Bankers Alley—Where Every Stay Begins With You.”
Tucked into the heart of downtown Nashville, Bankers Alley blends boutique charm with a warm, modern Southern feel. Our team takes pride in delivering polished, personable service—day or night. As the Night Auditor, you’re the calm, confident presence that keeps our guest experience seamless and our hotel running smoothly while the city sleeps.
What You’ll Do
As the Overnight Front Desk you are both the friendly face greeting late arrivals and the analytical mind ensuring each day closes accurately. Your responsibilities include
Rate of pay starts at $19.00 per hour
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
The Bankers Alley Hotel, Tapestry Collection by Hilton
Schedule
Full-time
Brand
Tapestry Collection by Hilton
Job
Guest Services, Operations, and Front Office
Tucked into the heart of downtown Nashville, Bankers Alley blends boutique charm with a warm, modern Southern feel. Our team takes pride in delivering polished, personable service—day or night. As the Night Auditor, you’re the calm, confident presence that keeps our guest experience seamless and our hotel running smoothly while the city sleeps.
What You’ll Do
As the Overnight Front Desk you are both the friendly face greeting late arrivals and the analytical mind ensuring each day closes accurately. Your responsibilities include
- Welcome and check in late-night guests with genuine hospitality
- Assist with inquiries, reservations, and overnight guest needs
- Monitor the lobby atmosphere and maintain a sense of safety and comfort
- Balance daily revenue, verify transactions, and complete end-of-day reports
- Reconcile front-office accounts and prepare information for management
- Assist with overnight tasks such as light cleaning/organization and property walkthroughs
- Ensure front desk standards are upheld during night hours
- Communicate any overnight issues or guest needs to day-shift leaders
- Uphold the Bankers Alley standard of service, professionalism, and warmth
Rate of pay starts at $19.00 per hour
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
The Bankers Alley Hotel, Tapestry Collection by Hilton
Schedule
Full-time
Brand
Tapestry Collection by Hilton
Job
Guest Services, Operations, and Front Office
Salary : $19