What are the responsibilities and job description for the Customer Service Representative (Remote) position at Hilton?
The Customer Service Representative (Remote) plays a vital role in supporting customers by addressing inquiries, resolving issues, and ensuring a positive experience across multiple communication channels. As a member of a large department, this role handles customer interactions through phone, email, live chat, and social media during standard business hours, without travel requirements.
Responsibilities
- Provide timely and effective customer support via phone, email, live chat, and social media
- Resolve customer inquiries and complaints professionally and efficiently
- Process orders accurately and maintain detailed records
- Collect and document customer feedback to improve service quality
- Maintain thorough product knowledge to assist customers effectively
- Communicate clearly and courteously with customers at all times
- Escalate complex issues to appropriate teams promptly
Preferred Qualifications
- 1 years of experience in customer service roles
- High school diploma or equivalent
- Familiarity with CRM software applications
- Strong communication and active listening skills
- Effective problem solving and conflict resolution abilities
- Proficiency in data entry and multitasking
- Excellent time management skills
Salary : $45,000 - $55,000