What are the responsibilities and job description for the Banquet Houseperson Supervisor - Hilton Atlanta and Towers position at Hilton?
Hilton Atlanta and Towers is searching for a talented Banquet Houseperson Supervisor to help lead the team! This is a 1,249-room property with 131,730 sq. ft. in banquet space! In this role, you will assist in overseeing banquet operations. This position will report to the Director of Banquets!
The ideal candidate will be an engaging, hands-on leader with a passion for creating exceptional guest experiences, strong customer service skills, and the ability to multitask in a fast-paced environment. This individual must be committed to fostering a respectful, inclusive, and positive team culture. Prior banquet leadership experience, preferably within a large or big-box hotel setting, is desired. The role requires 2–3 years of banquet set-up experience, strong communication and organizational skills, and the ability to effectively lead a diverse team of four Banquet Housemen, along with leased labor. Spanish proficiency is a plus but not required.
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel
- Access to your pay when you need it through DailyPay
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
- Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- Flexible shifts and days off
- Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
- Mental health resources including free counseling through our Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- 401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment
What will I be doing?
As a Banquet Houseperson Supervisor, you would be responsible for overseeing the set-up and clean-up of all banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Supervise and assist Housepersons with set up to ensure compliance with event specifications and with clean up and break-down after events
- Assist Housepersons with and oversee a variety of tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays
- Assist with planning, organization and execution of all banquet functions
- Greet clients and guests and respond to guest inquiries and requests in a timely, friendly and efficient manner
- Participate in and lead department meetings, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!