What are the responsibilities and job description for the Assistant Front Office Manager - Franchise position at Hilton?
Assistant Front Office Manager - Franchise
Job RequirementsFront Office Assistant Manager
We are seeking a dedicated and professional Front Office Assistant Manager to join our dynamic hospitality team. This role offers an exciting opportunity to lead and support our front desk operations, ensuring an exceptional guest experience while maintaining the highest standards of service and efficiency.
Key Responsibilities:
- Oversee daily front desk operations, including check-in and check-out procedures, reservations, and guest inquiries
- Supervise and support front office staff, providing training, coaching, and performance feedback
- Ensure guest satisfaction by addressing and resolving complaints promptly and effectively
- Maintain accurate records of guest information, billing, and reservations
- Collaborate with other departments to ensure smooth operational flow and guest service excellence
- Monitor and manage front desk supplies and equipment to ensure optimal functionality
- Assist in implementing and maintaining standard operating procedures and service standards
- Support management in administrative tasks and reporting as needed
Work Experience
Skills and Qualifications:
- 1 year previous experience as an Assistant Front Office Manager
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Ability to handle guest concerns with professionalism and tact
- Proficiency in hotel management software and MS Office Suite
- High school diploma or equivalent; additional hospitality or management training preferred
- Ability to work flexible hours, including evenings, weekends, and holidays
****Candidates must live in the DFW area or within commuting distance to Grapevine, Texas.
Relocation is not being offered for this position
Benefits
We offer an excellent benefits package which includes:
- Medical, dental, life, vision, prescription and disability coverage
- Paid vacation, holiday and sick pay
- Free meals
- Free Parking
- Outstanding employee rates in all Hilton family of brands hotels
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.