What are the responsibilities and job description for the Director of Front Office - Franchise position at Hilton Technologies?
What you will have an opportunity to do:
We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Director. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- You will oversee the Front Office operations to lead the team
- You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
- You will develop and mentor a team for the Front Desk Agents, Bell Staff
- You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
- You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
- You will lead by example to ensure all guest interactions are handled in a professional manner.
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems
- Works closely with the Maintenance, Housekeeping and Sales teams to communicate and coordinate the day
- Interact with hotel staff in a professional manner, assisting other departments with necessary information
Work Experience
What you will have an opportunity to do:
We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Director. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- You will oversee the Front Office operations to lead the team
- You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
- You will develop and mentor a team for the Front Desk Agents, Bell Staff
- You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
- You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
- You will lead by example to ensure all guest interactions are handled in a professional manner.
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems
- Works closely with the Maintenance, Housekeeping and Sales teams to communicate and coordinate the day
- Interact with hotel staff in a professional manner, assisting other departments with necessary information
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.