What are the responsibilities and job description for the Food and Beverage Supervisor position at Hilton Scottsdale Resort & Villas?
Division Hilton Scottsdale Resort and Villas
Description
The Food and Beverage Supervisor leads and supports the front-of-house and coffee shop teams to deliver outstanding guest service. This role ensures that every dining experience is seamless, efficient, and memorable while maintaining high standards of cleanliness, professionalism, and hospitality.
How You’ll Shape The Experience & Future
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Food and Beverage Supervisor leads and supports the front-of-house and coffee shop teams to deliver outstanding guest service. This role ensures that every dining experience is seamless, efficient, and memorable while maintaining high standards of cleanliness, professionalism, and hospitality.
How You’ll Shape The Experience & Future
- Supervise, train, and support the front-of-house and coffee shop teams to provide prompt, courteous, and professional service.
- Schedule dining reservations, coordinate special events, and arrange services for parties or groups.
- Greet guests, escort them to tables, provide menus, and ensure a welcoming experience.
- Address and resolve guest complaints effectively and professionally.
- Assign work tasks and oversee daily activities of associates to ensure smooth operations.
- Inspect serving stations for neatness, cleanliness, and readiness; requisition supplies as needed.
- Assist in planning menus, preparing beverages, and expediting food orders when necessary.
- Manage cash handling responsibilities, including collecting payments, verifying receipts, and balancing registers.
- Reward and recognize team members who use empowerment to meet or exceed guest expectations.
- Other duties as assigned.
- Strong leadership skills with the ability to supervise, train, and motivate a team.
- Excellent guest service and conflict-resolution abilities.
- Strong organizational skills for scheduling, coordinating, and managing daily operations.
- Attention to detail in cleanliness, presentation, and service delivery.
- Ability to multitask and adapt in a fast-paced environment.
- At least one year of experience as a cashier, two years of experience as a server, and one year in direct sales or retail; or an equivalent combination of experience.
- Previous supervisory or leadership experience in food and beverage preferred.
- High School Diploma or equivalent required.
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.