Hotel Guest Service Agent

Job Summary

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values of Hilton Team Member. Prefer PEP experience

• Customer Service Focused – Friendly, approachable, and able to create a welcoming first impression and equally a fond farewell.
• Professional Communication – Clear, polite, and professional in both verbal and written interactions with guests and team members.
• Team Player – Works well with others and supports colleagues across Front Office and other departments.
• Dependable & Punctual – Reliable attendance and ability to follow through on assigned responsibilities.
• Problem Solver – Stays calm under pressure, listens to guest needs, and seeks solutions.
• Tech-Savvy – Comfortable learning Hilton’s property management system (PEP) and using basic computer programs.
• Detail-Oriented – Accurate in handling reservations, payments, and guest requests.
• Flexible – Available for a variety of shifts, including evenings, weekends, and holidays as business requires.
• Hospitality Mindset – Professional appearance (uniforms provided), positive attitude, and commitment to creating exceptional guest experiences.

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values:

H – Hospitality : We’re passionate about delivering exceptional guest experiences.

I – Integrity : We do the right thing, all the time.

L – Leadership : We’re leaders in our industry and in our communities.

T – Teamwork : We’re team players in everything we do.

O – Ownership : We’re the owners of our actions and decisions.

N – Now : We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of key attributes in our Team Members including living the values , quality , productivity , dependability , customer focus , teamwork , and adaptability .

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will have access to our unique benefits such as the Team Member and Family Travel program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 120 days you may enroll in Hilton Worldiwde’s Health and Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $16