What are the responsibilities and job description for the Director of Banquets position at Hilton Milwaukee City Center?
Description
Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As our Director of Banquets, you would be responsible for leading all banquet operations to deliver exceptional guest experiences. This role ensures the highest level of service, food and beverage quality, and operational excellence while driving team engagement, financial performance, and compliance with company standards.
Connected to the newly expanded Baird Center, the Hilton Milwaukee is Milwaukee's largest hotel. Built in 1927 as the Schroeder Hotel, Hilton Milwaukee offers 554 well-appointed guest rooms, which have all been recently transformed as part of a $43 million dollar renovation. The hotel also offers refreshed meeting and event spaces, beautifully updated public areas, and more than 34,000 square feet of flexible meeting and event space.
What you will be doing:
* Lead and oversee all banquet operations to ensure exceptional service standards, guest satisfaction, and seamless event execution.
* Direct, coach, develop, and evaluate banquet team members; establish training standards, provide ongoing feedback, and maintain performance records.
* Partner closely with Culinary and other hotel departments, maintaining strong crossdepartment communication to meet and exceed guest expectations and execution of all events.
* Foster a warm, professional, servicefocused environment that promotes positive employee relations, engagement, and accountability.
* Manage labor, scheduling, expenses, and departmental budgets in alignment with financial goals, forecasts, and operational needs.
* Ensure accurate documentation, billing, and recordkeeping for banquet functions and daily operations.
* Maintain appropriate inventory levels and oversee cleanliness, sanitation, and overall presentation standards across all banquet spaces.
* Support and enforce hotel policies, procedures, and union contract guidelines while ensuring compliance with local, state, and federal regulations.
* Champion workplace safety, including adherence to emergency procedures, safety protocols, and regulatory requirements.
* Lead departmental meetings, communicate key updates effectively, and perform additional duties or special projects as assigned.
What we are looking for:
* Minimum of 5 years of banquet or food & beverage management experience preferred
* Strong leadership, organizational, and interpersonal skills; Bilingual skills are a plus
* High school diploma required; Bachelor's degree in Hospitality or related field preferred
* Strong financial acumen with experience managing budgets, labor, and cost controls
* Proficiency in Microsoft Office, particularly Excel preferred
* Ability to communicate clearly and effectively in English (verbal and written)
* Ability to work in a fast-paced environment and manage multiple priorities
* Ability to stand and walk for extended periods during events and operations and to work in both office and event environments as needed
What's in it for you?
* Eligible for Department Head Bonus
* A free, well-balanced meal every shift
* Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
* Free parking
* "Two for one" movie theater coupons at Marcus Theatres
* Career growth opportunities and the ability to transfer within the company
* Early wage access
* Paid time off
* Medical, dental, and vision insurance (after 30 days), company-paid life insurance, employee assistance program, and 401(k) with employer match
* And more!
Salary Estimate: $72,000 - $85,000/year based on experience and qualifications.
About Us
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People, committed to creating extraordinary experiences for guests and associates alike. Our growing portfolio of distinctive hotels and resorts across the U.S. is recognized for its unique character and style.
Note: This job description describes the general nature and level of work required. It is not intended to be an exhaustive list of all responsibilities, duties, and skills.
The Hilton Milwaukee is an Equal Opportunity Employer.
Salary : $72,000 - $85,000