What are the responsibilities and job description for the Front Desk Agent position at Hilton Milwaukee City Center?
Description
Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated Front Desk Agent to join our dynamic team and contribute to the exceptional guest experience we're known for. As a full time Front Desk Agent you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service.
There's no better time to join us as the Hilton Milwaukee is just completing a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, the Hilton Milwaukee is not only the city's largest hotel but also a historic gem. Built in 1927 as the Schroeder Hotel, we offer 554 beautifully appointed guest rooms and over 34,000 square feet of flexible meeting space. Our commitment to innovation, exceptional service, and timeless style ensures our continued reputation as Milwaukee's premier meeting and convention destination. If you're passionate about hospitality and ready to make a lasting impact, we invite you to become part of our team and shape the future of the Hilton Milwaukee.
What you will be doing:
Greet and welcome guests as they arrive at the hotel.
Check guests in and out of rooms.
Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
Promptly answer the phone in a professional and clear manner.
Maintain cash handling accuracy including responsibility for House Bank.
Other duties as assigned.
What we are looking for:
Excellent customer service skills and communication are required.
Previous hotel, receptionist, customer service, front desk or administrative experience preferred.
Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
High school diploma or equivalent required.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergencies.
What's in it for you?
A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
"Two for one" movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another while maintaining your service with the company
Early wage access
Paid time off
And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Hilton Milwaukee is an equal opportunity employer.