What are the responsibilities and job description for the Chophouse Server - PT position at Hilton Milwaukee City Center?
Description
Are you passionate about hospitality and eager to work for the most recognized name in the industry?
Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee Chophouse is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. The Chophouse Server ensures a premier dining experience by delivering food and beverages with exceptional service, seamlessly combining order-taking, menu presentation, and course delivery in a friendly, courteous, helpful, timely, and professional manner, all within an upscale, fine-dining atmosphere.
Connected to the newly expanded Baird Center, the Hilton Milwaukee is Milwaukee's largest hotel. Built in 1927 as the Schroeder Hotel, the Hilton Milwaukee offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.
What will you be doing?
* Greet guests warmly, present menus, and guide them through food and beverage selections with expert knowledge and professionalism.
* Take accurate food and drink orders and enter them efficiently using the POS system.
* Deliver courses in proper order and ensure timely service, maintaining an elevated dining experience throughout each visit.
* Maintain a thorough understanding of the food menu, wine list, specialty cocktails, and daily specials, including preparation methods and ingredient details.
* Prepare and maintain assigned service stations, including stocking linens, utensils, condiments, and service ware.
* Monitor guest satisfaction, respond promptly to requests, and resolve concerns in a courteous and helpful manner.
* Handle cash, credit card transactions, and guest checks with accuracy and adherence to established procedures.
* Perform general cleaning tasks such as polishing silverware, maintaining service areas, and ensuring overall dining room cleanliness to meet health and sanitation standards.
* Follow all State, Federal, and Corporate regulations related to food safety and alcohol service.
* Assist with bar service, private dining functions, or other duties as assigned to support restaurant operations.
What do you bring to the role?
* At least two years of serving experience in an upscale or fine-dining restaurant.
* Must be available to work Fridays and Saturdays.
* Excellent communication and interpersonal skills with the ability to anticipate guest needs.
* Strong knowledge of wine, spirits, and food pairings; ability to confidently describe menu items, vintages, regions, and preparation methods.
* Ability to obtain any government-required license or certificate. TIPS certification preferred.
* Able to carry trays up to 35 lbs. and stand, walk, and move in a fast-paced environment for extended periods.
* Basic math skills for handling payments, calculating checks, and understanding portion standards.
* Proficient in English for guest communication, order taking, and completing written documentation.
* Manual dexterity for handling service ware, glassware, plates, trays, and other dining room equipment.
What's in it for you?
A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
"Two for one" movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another while maintaining your service with the company
Early wage access
Paid time off
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!
About Us
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Hilton Milwaukee City Center is an equal opportunity employer.