What are the responsibilities and job description for the Spa Lead Coordinator position at Hilton Marco Island Beach Resort and Spa?
About the Role:
The Spa Lead Coordinator at Hilton Marco Island Beach Resort & Spa plays a pivotal role in ensuring the seamless operation and exceptional guest experience within our spa facilities. This position is responsible for coordinating daily spa activities, managing appointment schedules, and supporting the spa management team to deliver outstanding service. The role requires close collaboration with therapists, front desk staff, and other departments to maintain high standards of cleanliness, organization, and guest satisfaction. The Spa Lead Coordinator also assists in training new staff and implementing spa policies and procedures to optimize operational efficiency. Ultimately, this role contributes significantly to creating a relaxing and rejuvenating environment that aligns with the resort’s luxury hospitality standards.
Minimum Qualifications:
- High school diploma or equivalent required; associate degree or certification in hospitality, spa management, or related field preferred.
- Minimum of 2 years experience in a spa or hospitality environment, preferably in a supervisory or coordination role.
- Strong organizational and multitasking abilities with experience managing appointment systems or front desk operations.
- Excellent communication and interpersonal skills to interact effectively with guests, staff, and management.
- Proficiency with scheduling software and basic computer applications such as Microsoft Office.
Preferred Qualifications:
- Certification in spa therapy, wellness, or related disciplines is advantageous.
- Experience working in a luxury resort or high-end spa setting.
- Knowledge of health and safety regulations specific to spa environments.
- Familiarity with customer relationship management (CRM) systems and point-of-sale (POS) software.
- Bilingual abilities or additional language skills to enhance guest communication.
Responsibilities:
- Manage and coordinate daily spa appointment bookings and client communications to ensure smooth scheduling and optimal resource allocation.
- Supervise spa front desk operations, including guest check-in/check-out, payment processing, and handling inquiries or concerns promptly and professionally.
- Collaborate with spa therapists and management to maintain cleanliness, inventory levels, and readiness of treatment rooms and spa facilities.
- Assist in training and mentoring new spa staff to uphold service quality and adherence to resort policies and health regulations.
- Support marketing and promotional activities by communicating spa services and packages to guests and assisting with event coordination as needed.
Skills:
The Spa Lead Coordinator utilizes strong organizational skills daily to manage complex scheduling and ensure efficient use of spa resources. Communication skills are essential for interacting with guests to provide information, resolve issues, and create a welcoming atmosphere. Leadership and teamwork skills are applied when coordinating with therapists and training new staff to maintain high service standards. Technical proficiency with scheduling and POS software supports smooth front desk operations and accurate record-keeping. Additionally, problem-solving skills help address unexpected challenges promptly, ensuring a consistently positive guest experience.
