What are the responsibilities and job description for the Service Express Valet Supervisor position at Hilton Los Angeles Culver City?
Opportunity: Service Express Valet Supervisor
Supervise bellpersons, doorpersons and valet as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards. Monitor and account for daily revenues produced through parking.
Potential Career Path
Assistant Front Office Manager – Director of Front Office – Hotel Manager
Essential Job Functions
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Supervise bellpersons, doorpersons and valet as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards. Monitor and account for daily revenues produced through parking.
Potential Career Path
Assistant Front Office Manager – Director of Front Office – Hotel Manager
Essential Job Functions
- Ensures proper controls are in place and utilized daily to maximize valet revenue.
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
- Maintain security of and accurate records for all guest room keys issued to bell and door staff.
- Accommodate guest requests in an accurate and efficient manner.
- Coordinate group luggage requirements.
- Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
- Ensure that pertinent information is documented in the log book daily.
- Load and unload luggage carts.
- Tag and store luggage.
- Escort guests to hotel rooms.
- Provide an overview of guest room, hotel services and amenities.
- Make deliveries to guest rooms.
- Assist guest with room changes.
- Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
- High School diploma preferred.
- Previous experience working in a related function in a hotel required.
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Salary : $24