Hotel Operations Manager

Job Overview

We are seeking a dynamic and energetic Hotel Operations Manager to lead and oversee the daily functions of our hospitality establishment. This pivotal role involves managing all aspects of hotel operations, ensuring exceptional guest experiences, and driving operational excellence. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to motivate and manage diverse teams. As a Hotel Operations Manager, you will be responsible for maintaining high standards of guest service, optimizing revenue, and ensuring smooth coordination across departments to deliver a memorable stay for every guest.

Responsibilities

• Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure seamless service delivery.
• Lead and supervise hospitality teams, fostering a positive work environment that encourages teamwork and professional growth.
• Manage hospitality management systems such as Property Management Systems (PMS) and reservation platforms to streamline operations.
• Monitor and control budgets related to hospitality operations, including staffing, supplies, and maintenance costs to maximize profitability.
• Implement hotel guest service standards to ensure outstanding customer experiences and handle guest relations with professionalism and care.
• Coordinate revenue management strategies to optimize occupancy rates and revenue streams through pricing adjustments and promotional activities.
• Conduct regular staff training on customer service excellence, phone etiquette on multi-line phone systems, and operational procedures.
• Ensure compliance with health and safety regulations while maintaining high standards of cleanliness and property maintenance.
• Collaborate with human resources on hiring, onboarding, performance evaluations, and staff development initiatives.
• Analyze financial reports, manage day-to-day financial operations, and prepare reports for senior management to support strategic decision-making.

Requirements

• Proven experience overseeing daily hotel operations with a strong background in hospitality management.
• Supervisory experience leading hospitality teams in a fast-paced environment.
• Familiarity with property management systems (PMS), hospitality reservation systems, and other relevant property management software.
• Excellent managerial communication skills paired with the ability to lead by example and motivate staff effectively.
• Strong customer service orientation with a focus on delivering memorable guest experiences.
• Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively.
• Experience in revenue management, budgeting, financial management, and human resources within the hospitality industry.
• Knowledge of hotel guest service standards, front desk operations including multi-line phone systems and night audit procedures is preferred.
• Resort experience or background in managing hospitality operations at large-scale properties is advantageous.
• Ability to adapt quickly to changing priorities while maintaining attention to detail in all aspects of hotel management.

Join us as we strive to create welcoming environments where guests feel valued from check-in to check-out! We are committed to supporting your growth as a leader in the vibrant world of hospitality—where your energy makes every stay extraordinary!

Pay: $15.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $15 - $18