Hotel General Manager

Job Summary
We are seeking an experienced and dynamic Hotel General Manager to oversee the daily operations of our hotel. The ideal candidate will possess a strong background in hospitality management and demonstrate exceptional leadership skills. This role requires a commitment to providing outstanding guest services while ensuring the hotel operates efficiently and profitably. The Hotel General Manager will be responsible for managing staff, budgets, and guest relations, while fostering a positive environment for both employees and guests.

Responsibilities

• Oversee all aspects of hotel operations, including front desk management, housekeeping, maintenance, and guest services.
• Develop and implement strategies to enhance guest satisfaction and ensure high-quality service delivery.
• Manage budgeting processes, revenue management, and financial reporting to achieve profitability goals.
• Supervise and lead hotel staff, providing training and support to ensure exceptional performance in all departments.
• Coordinate human resources functions including hiring, training, performance evaluations, and employee relations.
• Maintain effective communication with guests to address inquiries, resolve issues, and enhance overall guest relations.
• Ensure compliance with health and safety regulations as well as hotel policies and procedures.
• Conduct regular inspections of the property to maintain high standards of cleanliness and maintenance.
• Manage night audit processes to ensure accurate financial reporting at the end of each day.

Requirements

• Proven experience in hotel management or a similar role within the hospitality industry.
• Strong supervisory experience with demonstrated leadership capabilities.
• Excellent customer service skills with a focus on guest satisfaction.
• Knowledge of revenue management principles and budgeting processes.
• Experience with multi-line phone systems and proficient phone etiquette.
• Familiarity with front desk operations, night audit procedures, and guest services best practices.
• Multilingual or bilingual abilities are a plus for enhancing guest interactions.
• Strong organizational skills with the ability to manage multiple tasks effectively in a fast-paced environment.
• A passion for hospitality with a commitment to creating memorable experiences for guests. Join our team as we strive to provide exceptional service in a welcoming environment!

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Employee discount

Work Location: In person

Salary : $60,000