Front Desk Associate

Job Overview
We are seeking a dedicated and friendly Front Desk Associate to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently. As the first point of contact for guests, you will play a critical role in enhancing their experience at our establishment.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out processes.
• Manage reservations and handle guest inquiries regarding accommodations and services.
• Provide information about local attractions, dining options, and hotel amenities.
• Maintain an organized front desk area and ensure all guest requests are addressed promptly.
• Handle phone calls using multi-line phone systems with professionalism and courtesy.
• Assist with night audit duties as needed, ensuring accuracy in financial transactions.
• Foster positive guest relations by addressing concerns or complaints effectively.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Skills

• Strong customer service skills with a focus on hospitality management.
• Experience in hotel management or resort environments is preferred.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Proficiency in front desk operations, including familiarity with night audit processes.
• Excellent phone etiquette and ability to manage multi-line phone systems efficiently.
• Strong interpersonal skills to build rapport with guests and colleagues alike.
• Ability to work well under pressure while maintaining attention to detail. Join our team as a Front Desk Associate and contribute to creating memorable experiences for our guests!

Job Type: Part-time

Pay: $16.50 - $17.50 per hour

Expected hours: 8 – 32 per week

Work Location: In person

Salary : $17 - $18