What are the responsibilities and job description for the Front Desk Agent position at Hilton Home2 Suites?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. The ideal candidate will thrive in a fast-paced environment and be committed to enhancing the guest experience.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently while maintaining accurate guest records.
- Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
- Process reservations and cancellations through various channels, ensuring accuracy in bookings.
- Maintain the front desk area in an organized and professional manner.
- Collaborate with housekeeping and maintenance teams to address guest needs and resolve issues effectively.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
- Utilize phone etiquette skills to manage incoming calls, directing them appropriately or addressing guest concerns as needed.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
Experience
- Previous experience in hospitality management or hotel management is preferred but not required.
- Strong background in guest relations with proven ability to handle diverse customer interactions effectively.
- Familiarity with front desk operations and guest services is advantageous.
- Bilingual or multilingual skills are a plus, enhancing communication with guests from various backgrounds.
- Excellent phone etiquette and interpersonal skills are essential for success in this role.
- A commitment to providing outstanding service in a resort or hotel environment is highly valued.
Join us as we strive to create memorable experiences for our guests through exceptional service at the front desk!
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Expected hours: 34 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $13 - $14