What are the responsibilities and job description for the Front Desk Agent position at Hilton Home2 Suites?
Job Summary:
As a Front Desk Agent at Home2 Suites, you are the first point of contact for guests. You will provide outstanding customer service, ensure smooth check-in/check-out procedures, and respond to guest needs with professionalism and hospitality. Your role is vital in delivering the brand promise of a comfortable, friendly, and efficient extended-stay experience.
Key Responsibilities:
- Welcome guests with a warm, friendly attitude.
- Perform check-in and check-out procedures accurately using the hotel’s property management system (PMS).
- Process reservations, room assignments, and cancellations.
- Handle cash, credit card, and other payment transactions.
- Respond promptly to guest inquiries, requests, and complaints, ensuring complete guest satisfaction.
- Provide information about hotel amenities, services, local attractions, and directions.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Maintain a clean, organized, and presentable front desk and lobby area.
- Ensure all guest records and information are handled securely and confidentially.
- Follow all Hilton and Home2 Suites brand standards and operational procedures.
- Assist with night audit duties, if working evening or overnight shifts.
Qualifications:
- High school diploma or GED required.
- Previous hotel or customer service experience preferred but not required.
- Strong verbal and written communication skills.
- Friendly and professional demeanor.
- Able to multitask and remain calm under pressure.
- Familiarity with computer systems and basic office equipment.
- Availability to work flexible shifts, including weekends and holidays.
If you are passionate about delivering excellent service and thrive in a dynamic environment, we encourage you to apply for this rewarding opportunity as a Front Desk Agent.
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $11 - $12