Supervisor Front Desk

Wonderful opportunity to join the 161-room Historic Hotel Blake, located in the heart of the Printer’s Row neighborhood in downtown Chicago. We have been named number 58 on Yelp’s “Top 100 Places to Stay” list, attributable to our inspired hospitality mindset. We encourage you to join our service-oriented team where we strive to provide our guests with memorable experiences, while building our individual hospitality skills toward career growth opportunities. 

 

Pay: $21.00-$22.50 hourly

 

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

 

In this pivotal role, you will lead a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Your leadership will be key in delivering the highest level of service and creating lasting impressions.

•Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
•Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
•Ensures the provision of special services to owners and guests.
•Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
•Maintains a positive cooperative work environment between staff and management.
•Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
•Supervises payroll hours and reports.
•Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
•Assists with owner and guest activities and recreation as the need arises by management.
•Leads key control procedures. 
•May be required to do other duties and special projects assigned by Senior leadership.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

To fulfill this role successfully, you’ll need to possess the following minimum qualifications and experience:

• Previous supervisory experience in Timeshare Front Desk Operations.
• TSW and AS400 knowledge, understanding the timeshare closing of TSW.
• Demonstrates key leadership skills such as integrity, professionalism, and confidentiality.
• Previous experience in customer service.
• Excellent verbal and written communication skills.
• Proficiency in computer use and related software applications.
• Performing other duties as assigned by your leader.
• Must have valid Driver’s license.