What are the responsibilities and job description for the Manager in Training position at Hilton Grand Vacations?
The focus for this position is to develop into a future Retail Marketing leader for our company. As an M.I.T. you will be responsible for assisting with day-to-day operations and success of the team at the kiosk located within our retail partner locations. The M.I.T. will help set the tone by embracing our core values, assist with supervising a team of usually 6-12 associates, and act as a manager-on-duty as needed. Flexibility to provide coverage at other stores within the assigned market as needed and adaptability to working with various teams will prepare you for future management opportunities. You will learn how to manage a team of associates, while also providing operational support to multiple teams across the organization. Additionally, you will have the opportunity to work closely with leadership, developing impactful relationships to help build you career and professional brand. The goal for an M.I.T. is to acquire the ability to coach behaviors to cultivate a high performing team that meets or exceeds goals while mastering our favorite motto.
- Provide remarkable and memorable customer care while fulfilling the vacation needs of every customer; role model ideal behaviors to ensure the team maintains the same high standard.
- Maintain a positive relationship with the retail partner management team and their associates; be a good steward of the retail partner's brand and coach the team to maintain the same high standard.
- Assist with operational execution including the work, performance and behavior of Sales Representatives and Guest Service Representatives, if applicable.
- Support Area Manager with talent acquisition responsibilities as needed including reviewing resumes, observing interviews, and providing feedback about the applicant.
- Coach associates on all steps of the sales journey, provide feedback, and keep Area Director informed on observations.
- Develop a keen understanding of the various Marketing functions both in a production environment and from a support/operational perspective.
- Produce and distribute efficient reports to track key sales & marketing metrics.
- Engage with various business departments to ensure operational efficiency for areas such as Legal/Compliance, IT, and HR/Compensation.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- No experience necessary
- Must be willing to relocate
- Must be a self-starter with a strong work ethic and eager to learn
- Seeking candidates who are innovative, solution-focused, and that possess a keen attention to detail
- Great networking and communication skills are a must
- Previous sales, marketing or customer service experience is preferred
- Full Benefits while only working 30 Hours per week (health, vision, dental, PTO, 401k match up to 5%)
- UNCAPPED commission
- Unlimited Growth Potential
- Referral Bonus