Guest Reception Representative

Hilton Grand Vacations is dedicated to helping our guests all over the globe, by providing a unique vacation experience and opportunity. We are a company who believes in our employees and cultivates their talents to the fullest.

As Sales Gallery/Guest Reception Agent you will be responsible for providing outstanding service to both our internal and external customers while supporting Sales and Marketing Departments by performing a variety of responsibilities in a smooth and consistent manner.

Here's why you'll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

• Medical, Dental, and Vision insurance from day one.
• Financial Wellness - 401k plan with company match, life insurance, company stock purchase program.
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
• Generous Paid Time Off Program.
• Paid Sick Days.
• Team Member Recognition and numerous learning and advancement opportunities and more.
• Hourly wage of $16 per hour.
  
  

Responsibilities

• Set and update the various Sales Executive rotations daily and any specialty rotations on the effective dates.
• Check in guests and owners for their sales presentation and assign appropriate Sales Executives with accurate codes.
• Answer all phone calls and direct to the appropriate extension number.
• Track daily attendance and training attendance.
• Take inventory and stock all kitchen supplies including but not limited to: Food, Coffee, Juice, Paper Good/Cleaning Supplies, and Soda.
• Assist with extra premiums for all departments and reconciles nightly.
• Carries out all reasonable requests by management of which a team member is capable of performing.
  
  

What We Are Looking For

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you should have the following minimum qualifications and experience:

• High school diploma or equivalent.
• Warm welcoming smile and demeanor to greet all guests and other team members.
• Previous customer service experience.
• Helpful and impeccable communication skills
• Professional appearance and friendly demeanor.
• Strong Understanding of Microsoft Suite
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 6 months or more previous experience working in the timeshare industry.
• Detailed understanding of the area with ability to explain activities, restaurants, and destinations.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.