Guest Experience Agent (On-Call)

As an ON-CALL Guest Experience Agent you would be responsible for completing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500 brands and resorts. Your daily work location unlocks your specific set of benefits.

Here's why you'll love it here! - We offer an excellent benefits package to our on-call Team Members that include:

• Salary Range: $29.05 - $36.31 per hour
• Medical, Dental, and Vision insurance
• Financial Wellness - 401k/pension plan
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities... and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities:

• Answer all incoming calls in a courteous and timely matter.
• Assisting callers with any questions/inquiries/concerns that he or she may have in regards to our property.
• If call needs to be transferred to a specified department, obtain as much information from the caller so that you may transfer the call accordingly. 
• Responsible for knowledge regarding groups, VIP’s, transients, special events.
• Serve as an unending informational source for all hotel guests.
• Responsible for knowledge regarding groups, VIP’s, transients, special events.
• Communicate and follow-up with appropriate department to address rooms that require attention from Housekeeping or Maintenance.
• Read daily departmental e-mails as well as Guest Experience Pre-Arrival e-mails.
• Encourage to visit local attractions, take tours and be familiar with hours of operations.
• All other miscellaneous responsibilities as assigned and deemed appropriate by management.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role successfully, applicants possess the following minimum qualifications and experience:

• High school diploma or equivalent required.
• Must be able to communicate clearly with guests over the telephone. Excellent oral and written English communication skills. 
• Ability to communicate effectively with Management.
• Must have excellent organizational skills and be able to multi-task.
• Ability to work well under deadline pressure.
• Must be available to work various shifts, including but not limited to evenings, weekends, overnights, and holidays, as scheduled.

It would be advantageous in this position for you to demonstrate the following capability:

• Prior experience with property management systems highly preferred.
• Ability to speak second language highly preferred.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.