What are the responsibilities and job description for the Front Desk Clerk position at Hilton Grand Vacations?
Amazing opportunity to join the 74, 1200 sq feet guest rooms, The Suites at Hershey, a Hilton Vacation Club, located at the sweetest place on earth, in Hershey PA. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.
Pay: $17.00-$18.00 hourly
Here’s why you will love It here:
- Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
As a Front Desk Clerk, you will be:
- Greeting guests and owners on arrival.
- Checking in/out guests.
- Generating folios and collecting payments.
- Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
- Prepares and consistently restocks the front desk with supplies, including preparing arrival packets and area information.
- Answering phones and directing calls.
- Other duties as assigned.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
To fulfill this role effectively, you must possess the following minimum qualifications and experience:
- Proficient English Language
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
- 6-month Customer Service Experience
- Open and flexible availability, including weekends and holidays.
Preferred, but not required
- Experience as a Front Desk/Guest Services Agent.
- Cash/Credit card transactions.
- Background in Resort Hospitality or related industries.
Salary : $17 - $18