What are the responsibilities and job description for the Manager Marketing In House position at Hilton Grand Vacations, Inc.?
At Hilton Grand Vacations, the Marketing Manager In House leads a team that is central to the guest experience. The manager is responsible for guiding Marketing Representatives and Greeters as they engage with travelers, understand their travel interests, and introduce vacation ownership opportunities in a natural and engaging way. The role ensures the team consistently invites guests to attend presentations while crafting positive, memorable interactions throughout their stay. This is a fastpaced, highly interactive environment where leadership, integrity, and consistency directly impact guest happiness and overall performance.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Minimum 1 year of people management and/or experience leading a team in a sales or marketing environment
- Minimum 1 year of timeshare experience
- Intermediate proficiency with Microsoft Word, Excel and Outlook
- Excellent oral, written, and interpersonal communication skills
- Strong organizational skills to manage multiple duties in a fast-paced work environment
- Ability to meet deadlines
- Ability to effectively manage people and scheduling for a large team
- Proven ability to resolve guest issues
- Ability to work a flexible schedule including evenings, holidays, and weekends.
- Proficiency in English (speak, read, and write).
- High School diploma or equivalent.
Preferred Qualifications
- 2 years of people management experience and/or experience leading a team in a sales or marketing environment
- Timeshare Marketing experience with Hilton Grand Vacations
- Ability to speak, read, write Japanese language
Why Team Members Love Working With US
We are proud to provide fulltime Team Members with an industryleading benefits package, including:
- Compensation: This role offers a base salary of $75,000 annually, with total earnings up to $150,000 governed by a compensation plan. With top performers earning more based on individual results.
- Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
- Generous Paid Time Off: Vacation, sick time, and paid parental leave.
- Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program.
- Career Growth & Development: Tuition reimbursement for jobrelated degrees and certifications.
- Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.
- AwardWinning Culture: Hilton Grand Vacations has earned four out of five stars for worklife balance and familyfriendly benefits and is recognized by Newsweek as one of America's Greatest Workplaces for Parents & Families.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The Marketing Manager leads In House marketing operations on property, partnering with Marketing and Sales leadership to drive efficiencies and increase revenue with a focus on onsite Owners and Guests. This role is responsible for executing site initiatives, leading daily team operations, and ensuring marketing efforts support targeted sales and service goals.
The position oversees staffing, scheduling, training, and performance management for the In House marketing team. The manager provides ongoing coaching and mentoring, conducts monthly performance reviews, monitors individual and team results, and reports performance outcomes to leadership. This includes evaluating programs, incentives, and staffing efficiency, and addressing performance issues in accordance with marketing policy and Human Resources guidelines.
Salary : $75,000