What are the responsibilities and job description for the Front Desk Clerk position at Hilton Grand Vacations?
We are looking for a Front Desk Clerk at The Cove on Ormond Beach, a Hilton Vacation Club. In this role, you will ensure every interaction with an owner or guest is a positive and memorable experience from arriving on the property until departing.
Main Responsibilities:
- Check in and out Owners and Guests
- Respond to guests’ requests.
- Assists guests with reservations or changes.
- Generates invoices and collects payments.
- Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Work as a team with co-workers to complete checklists and daily duties.
- Prepares and consistently restocks the front desk with supplies.
- Other duties as requested by your leader.
What are we looking for:
- Prior customer service experience.
- A professional demeanor.
- Proficient in the English language, both verbally and in writing.
- Ability to multi-task responsibilities and prioritize.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Preferred, but not required:
- Precious Front Desk Clerk experience.
- Cash handling.
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- Check in and out Owners and Guests
- Respond to guests’ requests.
- Assists guests with reservations or changes.
- Generates invoices and collects payments.
- Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Work as a team with co-workers to complete checklists and daily duties.
- Prepares and consistently restocks the front desk with supplies.
- Other duties as requested by your leader.
- Prior customer service experience.
- A professional demeanor.
- Proficient in the English language, both verbally and in writing.
- Ability to multi-task responsibilities and prioritize.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Preferred, but not required:
- Precious Front Desk Clerk experience.
- Cash handling.