What are the responsibilities and job description for the Front Desk Clerk position at Cove Communities?
Front Desk Clerk provides superior service to all residents and guests, responsible for managing the front desk, greeting visitors, answering phone calls, and performing administrative tasks including but not limited to scheduling appointments, sorting mail, maintaining office supplies, filing and data entry. This role ensures smooth day-to-day operations and resolves various front office issues and complaints.
Primary Duties & Responsibilities
- Welcoming visitors, providing directions, and ensuring a positive first impression
- Answer incoming calls in a cordial, professional and timely manner
- Scheduling meetings, sorting and distributing mail, and filing records
- Maintaining the reception area, ordering supplies, and assisting with other administrative tasks
- Resolve various front office issues and complaints
- Coordinate office equipment maintenance with vendors
- Record maintenance work orders and assist with monthly invoices/inspections
- Coordinate gatehouse access, transponders and decals
- Post documents to resident's homes
- Provide support with data entry and complete template for monthly newsletter
- Keep Community Manager informed of any issues or incidents that occur and may need to be acted upon
- All other duties as assigned
Required Skills/Abilities:
- Communication: Clear, concise, excellent verbal and written communication skills are essential
- Customer Service: Ability to provide friendly and professional service
- Computer: High proficiency with Microsoft Office Suite (Word, Excel, Outlook) is highly required
- Organization and Multitasking: Ability to manage multiple tasks simultaneously and maintain an organized work area
- Attention to Detail: Accuracy in scheduling, record-keeping, and other tasks
- Professionalism: Maintaining a positive and professional demeanor in all interactions
- Adaptable and resourceful self-starter with a positive, can-do attitude
Education and Experience
- Minimum high school diploma or GED
- Happy energetic personality
- Sitting for extended period of time
- lifting up to 25 lbs.
Living Our Core Values
Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:
- Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.
- Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.
- Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.
- Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.
- Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.
About Cove Communities
Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.