Front Desk Clerk

Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks. Don't miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success.

At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect.

We are seeking an enthusiastic Front Desk Clerk to join our team at Hilton Vacation Club, Mill Springs Lodge in Pigeon Forge, TN! In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Schedule Details: Full - Time; Open to working a variable of shifts, including evenings, weekends and holidays.

Here’s why you will love It here:

• Day 1 Health Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program: GO Hilton Team Member Travel Programs offers deeply discounted rates
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing?

As a Front Desk Clerk, you will be:

• Greeting guests and owners on arrival.
• Generating folios and collecting payments.
• Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
• Answering phones and directing calls.
• Offer outstanding customer service and build rapport with guests.
• Check-in and check-out guests efficiently, ensuring a smooth and timely process.
• Handle guest inquiries and resolve any issues or concerns promptly.
• Maintain accurate records and perform administrative duties as required.
• Promote a positive and professional image of the resort at all times.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Stay updated with resort offerings and local attractions to provide accurate information.
• Ensure the front desk area is well-maintained and presentable.
• Handle guest feedback and suggestions, and communicate them to the relevant teams.
• Performing other duties as assigned by your leader.

What are we looking for?

To fulfill this role effectively, you must possess the following minimum qualifications and experience:

• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills, with a focus on active listening.
• Ability to work independently and make sound decisions.
• Strong organizational skills and attention to detail.
• Proficiency in using computer systems and basic office software.
• A positive and friendly attitude, with a customer-centric approach.
• Flexibility to work evening shifts and adapt to changing schedules.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• A plus one mentality, always going the extra mile to exceed guest expectations.
• Proficient English Language
• Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
• Able to stand for prolonged periods of time
• 6-month Customer Service Experience

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing?

As a Front Desk Clerk, you will be:

• Greeting guests and owners on arrival.
• Generating folios and collecting payments.
• Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
• Answering phones and directing calls.
• Offer outstanding customer service and build rapport with guests.
• Check-in and check-out guests efficiently, ensuring a smooth and timely process.
• Handle guest inquiries and resolve any issues or concerns promptly.
• Maintain accurate records and perform administrative duties as required.
• Promote a positive and professional image of the resort at all times.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Stay updated with resort offerings and local attractions to provide accurate information.
• Ensure the front desk area is well-maintained and presentable.
• Handle guest feedback and suggestions, and communicate them to the relevant teams.
• Performing other duties as assigned by your leader.

What are we looking for?

To fulfill this role effectively, you must possess the following minimum qualifications and experience:

• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills, with a focus on active listening.
• Ability to work independently and make sound decisions.
• Strong organizational skills and attention to detail.
• Proficiency in using computer systems and basic office software.
• A positive and friendly attitude, with a customer-centric approach.
• Flexibility to work evening shifts and adapt to changing schedules.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• A plus one mentality, always going the extra mile to exceed guest expectations.
• Proficient English Language
• Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
• Able to stand for prolonged periods of time
• 6-month Customer Service Experience