What are the responsibilities and job description for the Front Desk Clerk position at Hilton Grand Vacations?
As a Front Desk Clerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Accurately input information into the computerized reservations' system to update and maintain records.
- Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
- Generate invoices and collects monies due through the rental program and through merchandise sales.
- Maintains safety deposit boxes.
- Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
- Provides information on area attractions and resort amenities.
- Type correspondence and reports for management as needed.
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
Qualifications
What are we looking for?
First and foremost, we are seeking a positive demeanor and a cheerful smile!
To fulfill this role successful, you possess the following minimum qualifications and experience:
- High School Graduate or equivalent experience
- Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
- Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to organizational demands
- Prior customer service, cash handling and data entry experience required.
It would be effective in this position for you to demonstrate the following capabilities and distinctions:
- Prior Hospitality, Front Desk or relevant work history or related experience.
- Bilingual
HGV was awarded four out of five stars for encouraging a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Don’t wait! Apply Today.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Accurately input information into the computerized reservations' system to update and maintain records.
- Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
- Generate invoices and collects monies due through the rental program and through merchandise sales.
- Maintains safety deposit boxes.
- Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
- Provides information on area attractions and resort amenities.
- Type correspondence and reports for management as needed.
- High School Graduate or equivalent experience
- Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
- Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to organizational demands
- Prior customer service, cash handling and data entry experience required.
It would be effective in this position for you to demonstrate the following capabilities and distinctions:
- Prior Hospitality, Front Desk or relevant work history or related experience.
- Bilingual