What are the responsibilities and job description for the Front Desk Clerk - 2nd shift position at Hilton Grand Vacations?
As a Front Desk Clerk - Second Shift, you will be the initial point of contact for our guests, making sure their stay is enjoyable and smooth. If you thrive in a fast-paced setting and have a passion for hospitality, we want to hear from you!
Here’s why you will love It here:
- Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Schedule Details: Full-Time, 3pm to 11pm shift.
What will I be doing?
- Greeting guests and owners on arrival.
- Checking in/out guests.
- Generating folios and collecting payments.
- Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
- Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
- Answering phones and directing calls.
- Performing other duties as assigned by your leader.
What are we looking for?
- Proficient English language skills.
- Knowledge of Microsoft Office 365
- Ability to multi-task responsibilities and prioritize duties to meet interpersonal goals.
- 6 months of Customer Service Experience.
- Open and flexible availability, including weekends and holidays.
Preferred, but not required
- Experience as a Front Desk/Guest Services Agent.
- Experience handling credit card transactions.
- Background in Resort Hospitality or related industries.
Our dedication to excellence is recognized by several outstanding accolades. We were named to Newsweek's Top 100 Most Loved Workplaces® list in 2021 and 2022. We received two Stevie® Awards at The 20th Annual American Business Awards®, including a Gold Stevie for Company of the Year – Hospitality and Leisure, and a Silver Stevie for Achievement in Growth. LinkedIn named us a top company in Travel & Hospitality on its 2022 Top Companies Industry Edition list. We ranked first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list. We also became a Great Place to Work® certified company in 2022.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.