Director Food & Beverage

The Director of Food and Beverage at The Fountains Resort, located in Orlando, FL, is responsible for ensuring that the expectations of our owners and guests, along with HGV standards, are consistently met and exceeded. This role provides guidance to the F&B leadership team on staff and guest interactions, training, supervision, and the delivery and presentation of food and beverage services. The goal is to achieve the highest levels of productivity and efficiency.

     Here is why you will like it here: 

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision

• Recognition Programs and Rewards

• Travel Discounts Program

• Outstanding Paid Vacation Program and Paid Sick Days

• Employee Assistance Program that supports your physical and mental wellbeing

• 401(k) program with company match

• Tuition reimbursement programs

• Employee Stock purchase program

• Numerous learning and advancement opportunities

• And more!

Additional Responsibilities:

• Provides coaching and counseling to team members in accordance with company policies. Schedules team members to align with business needs.
• Ensures all departmental activities are performed within the guidelines of appropriate policies and procedures and that all food and beverage Team Members are trained in food quality, sanitation, safety, departmental/resort policies and procedure and guest/owner service standards.
• Plans and develops procedures to improve operations. Establishes work priorities and departmental goals.
• Supports the GM with monthly forecasts and year-end financial reports of revenues, control of payroll and preparation of the yearly budget. Monitors expenditures to assure cost of goods sold and operating expenses are managed according to budget. Responds to monthly financial variances.
• Actively participates in daily F&B operations to assist with workload and address guest and owner inquiries related to F&B, retail, and resort services. Resolves issues arising from guest/owner concerns, inventory and supply challenges, staffing problems, and other unique requests and inquiries.
• Assist the GM to complete any capital projects in a timely manner within budget and make recommendations for following year requirements for retail.
• Maintains effective communication and coordination of F&B activities with other departments to ensure all standards are met in the areas of productivity. Ensures at the end of each shift that all F&B team members have completed daily checklists and shift closings are accurate.
• Develops menus and food & beverage marketing strategies, including the implementation of new seasonal menus and initiatives to drive revenue. Stays updated on marketing techniques, promotions, and emerging trends in restaurant and bar operations.
• Analyzes cost and revenue reports to forecast and make decisions to ensure profit maximization.
• Ability to handle additional tasks as needed or assigned by leader.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent experience
• 5 years of Food & Beverage/Restaurant experience
• 3 years of management experience
• Servsafe Manager Certification
• Alcohol Awareness Training Certification

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous hotel/hospitality F&B experience

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Responsibilities:

• Provides coaching and counseling to team members in accordance with company policies. Schedules team members to align with business needs.
• Ensures all departmental activities are performed within the guidelines of appropriate policies and procedures and that all food and beverage Team Members are trained in food quality, sanitation, safety, departmental/resort policies and procedure and guest/owner service standards.
• Plans and develops procedures to improve operations. Establishes work priorities and departmental goals.
• Supports the GM with monthly forecasts and year-end financial reports of revenues, control of payroll and preparation of the yearly budget. Monitors expenditures to assure cost of goods sold and operating expenses are managed according to budget. Responds to monthly financial variances.
• Actively participates in daily F&B operations to assist with workload and address guest and owner inquiries related to F&B, retail, and resort services. Resolves issues arising from guest/owner concerns, inventory and supply challenges, staffing problems, and other unique requests and inquiries.
• Assist the GM to complete any capital projects in a timely manner within budget and make recommendations for following year requirements for retail.
• Maintains effective communication and coordination of F&B activities with other departments to ensure all standards are met in the areas of productivity. Ensures at the end of each shift that all F&B team members have completed daily checklists and shift closings are accurate.
• Develops menus and food & beverage marketing strategies, including the implementation of new seasonal menus and initiatives to drive revenue. Stays updated on marketing techniques, promotions, and emerging trends in restaurant and bar operations.
• Analyzes cost and revenue reports to forecast and make decisions to ensure profit maximization.
• Ability to handle additional tasks as needed or assigned by leader.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent experience
• 5 years of Food & Beverage/Restaurant experience
• 3 years of management experience
• Servsafe Manager Certification
• Alcohol Awareness Training Certification

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous hotel/hospitality F&B experience