What are the responsibilities and job description for the Collector II position at Hilton Grand Vacations?
Essential Job Functions:
Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
Legally, ethically and confidentially handle any correspondence and/or payments received.
Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary.Â
Assist all members of collections staff with daily processes and procedures when required.Â
Carry out any reasonable request by management.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Knowledge, Skills, and Abilities:
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Effective Communication skillsÂ
- Ability to handle pressure and remain calm with customersÂ
- Â Knowledge retention and recall providing accurate information to customers
- Problem solvingÂ
- Team player