What are the responsibilities and job description for the Agent New Member Reservations position at Hilton Grand Vacations?
This position will provide outstanding sales and customer service skills to customers to enhance guest experience, maximize package usage and increase new owner growth.
Schedule Details:
This position offers a M-F 8:00am-4:30pm schedule with nights and weekends off.
Why do Team Members like working for us:
Day 1 Benefit Eligibility
Driven base pay
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
Daily Pay Option*
*Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Call package holders to book travel dates, verify details, answer questions and follow up as needed.
Meet performance standards for department metrics
Sales skills required for the reselling and saving of packages
Collecting of additional monies and fees associated with package
Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
Able to excel in a fast pace and loud environment
Efficient in using multiple computer systems
Ensure the privacy and security of confidential information about our guest and company
Keeping accurate log of reservations on a spreadsheet
Transfer guests to our different Transfer Partners
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Timeshare/hospitality background preferred
Strong sense of customer service with enthusiastic, energetic, and professional behavior.
Customer service/sales experience
Proficient in Microsoft Office Suite
High School diploma