What are the responsibilities and job description for the Action Line Sales Executive position at Hilton Grand Vacations?
Company Description Hilton Grand Vacations is a global leader in vacation ownership, offering high-quality, shared-ownership properties in sought-after destinations worldwide. The company also manages innovative club membership programs that provide Members with exclusive exchange options, leisure travel, and reservation services. With more than 10,000 Team Members, Hilton Grand Vacations focuses on delivering exceptional service, quality accommodations, and memorable travel experiences. The organization is committed to a workplace culture that supports growth, opportunity, work-life balance, and respect. Team Members may work across Club-affiliated properties, sales centers, and corporate offices around the globe.
Role Description The Action Line Sales Executive is a full-time, on-site position located in Las Vegas, NV. This role is responsible for engaging with guests and owners in person, presenting Hilton Grand Vacations’ vacation ownership products, and guiding prospective Members through the sales process. The Action Line Sales Executive conducts needs-based consultations, explains product features and benefits, addresses questions, and helps guests make informed purchase decisions in compliance with company policies and applicable regulations. Daily activities include meeting sales targets, preparing and delivering professional presentations, maintaining up-to-date product and destination knowledge, and accurately completing sales documentation. The role works closely with resort, marketing, and member services teams to ensure a seamless experience and supports a culture of hospitality and integrity.
Qualifications
- Sales and customer engagement skills, including consultative selling, relationship building, and closing techniques.
- Strong communication abilities, including clear verbal presentation, active listening, and professional interpersonal skills.
- Service-oriented mindset with a focus on hospitality, guest satisfaction, and conflict resolution.
- Ability to work in a fast-paced, goal-driven environment, manage time effectively, and prioritize multiple tasks.
- Comfort with using sales systems, reservation platforms, and basic computer applications (e.g., CRM tools, email, office software).
- Knowledge of or interest in vacation ownership, travel, or hospitality industries is beneficial.
- Prior experience in on-site sales, resort or hotel sales, or similar customer-facing roles is preferred.
- High school diploma or equivalent required; additional education in business, marketing, or hospitality is a plus.
- Ability to adhere to regulatory and company compliance standards and maintain ethical sales practices.
- Availability to work varied schedules, including weekends and holidays, as business needs require.