What are the responsibilities and job description for the Representative HOA Accounts Receivable position at Hilton Grand Vacations Hospitality?
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
The HOA Accounts Receivable Representative is responsible for supporting the administration and maintenance of homeowner accounts by processing payments, updating account records, and assisting with inquiries related to assessments and account balances. Working under established procedures and guidance, this role researches basic account issues, maintains accurate records, and supports internal teams with account-related requests. The position requires strong attention to detail, organizational skills, and a commitment to providing professional and courteous customer service.
- Processes transfer requests from maintenance fees to loans
- Submits refund requests to AP for processing
- Archives payment images and/or general correspondence
- Creates and implements new procedures and updates existing procedures for HOA Accounts Receivable functions
- Directs payments to proper member accounts using financial institution websites
- Posts payments and adjustments for member accounts on proprietary systems
- Endorses and deposits member payments into the respective HOA bank accounts
- Responsible for ordering supplies
- Sorts departmental mail and forwards to the appropriate teams
- Tracks all check/ACH requests originated within the HOA Accounts Receivable team
- Mails letters/statements to members that are generated by department or proprietary systems
- Research missing payments
- Handles special projects that are assigned by manager, supervisor, or lead
- Completes all required company training/compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
- Performs other related duties as assigned
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High school/GED
- Ability to take initiative and effectively adapt to changes
- Computer proficiency in Microsoft Word, Excel and Outlook
- Recognizes an emergency and takes appropriate action
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to interpret and create policies, procedures and manuals
- Ability to maintain balance of cordiality while enforcing department objectives
- Ability to work overtime and occasional weekends, as needed
- Associate's Degree/College Diploma/
Working knowledge of Clarity and NLS is preferred.