What are the responsibilities and job description for the Agent Activations position at Hilton Grand Vacations and Careers?
Join us and be involved in a team that brings future vacation dreams to life. The Activations Agent contacts our guests who have purchased a pre-paid vacation package and assists them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests’ expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.
Why Team Members Like Working For Us:
Driven base pay plus monthly performance incentives
Day One Team Member Benefits
Daily Pay option
Sundays Off, Only Limited Saturdays
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
Discounted Hilton hotel rates worldwide!
Recognition Programs and Rewards
401(k) program with company match
Employee stock purchase program
Tuition reimbursement program
Schedule Details:
Our Activations department works Monday–Friday. Sundays Off. Saturdays and Holidays are based on business needs.
We have 3 shifts available to choose from. AM – (9 am – 5 pm) MID – (11am – 7pm), and PM – (1:30pm – 9:30pm)
Paid training is provided for 4 weeks. Training hours: 8:30 am on day one, then 9:00 am – 5:00 pm Monday through Friday.
Key Responsibilities:
Give the best guest experience that falls in line with our Mission, Vision and Values.
Call package holders to book travel dates, verify details, answer questions and follow up as needed.
Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs
Meet performance standards for department metrics
Sales skills required for the reselling/upselling and saving of packages
Collecting of additional monies and fees associated with package
Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
Efficient in using multiple computer systems.
Ensure the privacy and security of confidential information about our guests and company Keeping accurate log of reservations on a spreadsheet